Charlotte Tilbury | Pillow Talk Original 1.1 Grams

Shipping & Delivery Policy

At Shop By Mk, we understand that when you order your favorite beauty and skincare essentials, you want them delivered quickly and in perfect condition. We take pride in our logistics to ensure that your "parcel of joy" reaches your doorstep across Pakistan with the utmost care.

1. Delivery Timelines

We work with the most reliable courier partners in Pakistan (including TCS, Leopards, and BlueEx) to ensure timely delivery.

• Major Cities (Karachi, Lahore, Islamabad/Rawalpindi): 2 to 3 working days.
• Other Cities & Towns: 3 to 5 working days.
• Remote Areas: 5 to 7 working days.

Please note: Orders placed on Sundays or National Holidays will be processed on the next working day.

2. Shipping Charges

• Standard Shipping: A flat rate of Rs. [Insert Amount, e.g., 200] applies to all orders nationwide.
• Free Shipping: Enjoy FREE delivery on all orders above Rs. [Insert Amount, e.g., 3,000].

3. Order Verification Process

To ensure your order reaches the correct address and to prevent any inconvenience, we follow a quick verification process:

• Once you place an order, our team may contact you via WhatsApp or a Phone Call for confirmation.
• Unverified orders (where we cannot reach the customer after multiple attempts) may be cancelled to ensure our stock remains available for active shoppers.

4. Cash on Delivery (COD)

We offer a seamless Cash on Delivery service throughout Pakistan. For your safety and the courier's efficiency:

• Please ensure the exact amount is ready at the time of delivery.
• According to courier company policies in Pakistan, customers are not permitted to open the parcel before making the payment. However, once paid, if there is any issue, our Returns & Exchange team is here to help!

5. Tracking Your Order

The moment your order is dispatched, you will receive an SMS and/or Email containing your tracking number. You can use this to monitor your parcel’s journey from our warehouse to your home.

6. Packaging & Product Safety

Cosmetics and skincare are fragile. At Shop By Mk, we don't just "box" your items; we "protect" them. Every order is packed using high-quality bubble wrap and secure sealing to prevent leakage or breakage during transit, ensuring your products arrive in pristine, shelf-ready condition.

7. Damaged or Missing Items

While we take every precaution, if your product arrives damaged or if an item is missing:

• Please take a photo or video of the parcel and the product.
• Contact us within 24 hours of delivery at [Insert WhatsApp Number/Email].
• We will prioritize a replacement or a refund for you.

8. Address Changes

Need to change your delivery address? Please let us know within 2 hours of placing your order. Once the order has been handed over to the courier, we are unfortunately unable to redirect it.

Returns Policy

At Shop By Mk, your satisfaction is our priority. If you receive a defective, incorrect, or damaged item, you can return it for a full refund or replacement.

Please contact us within 24 hours of delivery with a photo or video of the product and parcel. Our team will guide you through the return process to ensure a smooth experience.

Once we receive and inspect the returned item, your refund will be processed promptly. The refund timeline may vary depending on your bank, but we strive to complete it as quickly as possible.

For more details, reach out to us via WhatsApp or Email. We are here to help and ensure your "parcel of joy" reaches you perfectly!